Shipping policy

At The Wooden City, we are committed to delivering your furniture with care, efficiency, and transparency. Please read our shipping policy below to understand how we process and deliver your orders.

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Order Processing

• All orders are processed within 2–4 business days after confirmation.

• Custom-made or pre-order items may take longer; estimated timelines will be clearly mentioned on the product page.

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Shipping Timelines

• Within City/Metro Areas: Delivery within 5–7 business days.

• Rest of India: Delivery within 7–12 business days, depending on your location.

• For customized furniture, delivery may take 3–5 weeks, based on design and production requirements.

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Shipping Charges

• Free shipping on all standard orders above ₹X,XXX.

• For smaller orders or remote locations, a nominal shipping fee may apply, which will be calculated at checkout.

• Additional handling charges may apply for bulk orders or oversized furniture.

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Delivery Partners

We partner with trusted logistics and courier services to ensure safe and timely delivery. For bulk or fragile furniture, we arrange specialized transport with professional handling.

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Order Tracking

Once shipped, you will receive a tracking link via email/SMS so you can follow your order in real time.

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Delays & Assistance

While we strive to deliver on time, unforeseen circumstances like weather, strikes, or transport delays may affect delivery. In such cases, we will notify you promptly.

For any shipping-related queries, please contact us at:
📧 woodencity09@gmail.com
📞 +91-8209935171